Frequently Asked Questions
We typically require 2–5 business days to print and prepare your custom order. Once shipped, standard delivery within the U.S. takes 3–7 business days. You can expect your package to arrive within 5–12 business days from the date of purchase.
Because our products are custom-made to your specifications, we can only accept changes or cancellations within 24 hours of order placement. Please contact us at zenzioll@gmail.com immediately if you need assistance.
We take quality seriously! If your order arrives damaged, defective, or incorrect due to our error, please email us within 14 days of delivery with your order number and a photo of the issue. We will arrange a free replacement for you immediately.
As these items are custom-printed specifically for you, we cannot accept returns or exchanges for change of mind, sizing issues, or incorrect personalization provided during checkout. Please double-check your order details carefully before confirming.
Once your order ships, you will receive a confirmation email containing a tracking number. Please allow 24–48 hours for the carrier to update the tracking information on their website.
We recommend checking with neighbors, other household members, or your local post office first, as carriers sometimes mark packages as delivered prematurely. Unfortunately, we are not responsible for packages that are confirmed delivered by the carrier.